Skunkgal - Too Much Skunk In Your Junk

the art of the corporate complaint letter

today i was in quite the mood and decided to send letters of complaint to dirt devil and whole foods. the former made an expensive vacuum that died on me after 3 years, and the latter sold me a red bell pepper that was moldy on the inside.

below is my vague formula for writing short and hopefully effective complaint letters. we’ll see if it works.

first start i start with the facts. when i bought it, and what was wrong:

Hi, I bought a red bell pepper this past Sunday 8/8/2010, and cut it open to find mold in the top and bottom on Tuesday 8/10/2010. I kept the vegetable refrigerated the entire time. Here are some pictures:


more mold

i like this approach because it is straightforward and it makes you seem like you won’t take sh*t from anyone. the dates make you seem professional (lawyerly maybe? don’t F w/ a lawyer), and i always try to include a picture because i think it signals that you mean business. when using one of the forms embedded on their site, i usually upload pics into flickr and add the URL so they can click to it. i also think this is probably effective b/c it signals that you know how to use the internet and can yelp the crap out of them if you wanted to.

anyway, next is the second and last part where you simultaneously praise the company, express your deep disappointment, and invoke the competition. and then you add the plea for help.

I was very disappointed by the quality of the pepper I bought the other day. The produce section is one of the main reasons I enjoy shopping at Whole Foods, but if problems like the one I’ve just encountered persist, I won’t hesitate to switch vendors. Please let me know how to proceed.

my end goal is to invoke fear on many levels. fear of my competence and persistence. a dangerous combination in an unhappy customer. i hope to get a response by the end of the week.

10 Responses to “ the art of the corporate complaint letter ”

  1. jess said:

    probably just because i had 3 beers, but maybe not, i found this very funny.

  2. donn said:

    greenbergian. did you get a response?

  3. Anonymous said:

    As awareness is increasing regarding art, and even the middle class are opening up to purchasing pieces of art for their homes, there is a latent fear about the prices of art. The concept that art has exorbitant prices makes the lay person shy away from buying a piece of art.

  4. Nicholas Romey said:

    Get 50% off from Pre-order games from EA ,see it to beleive it \

  5. IYEWwGJACFxIJs said:


  6. cialis said:

    Thanks for ones marvelous posting! I definitely
    enjoyed reading it, you may be a great author.I will always bookmark your blog
    and may come back down the road. I want to encourage
    you to ultimately continue your great posts, have a nice weekend!

  7. video game sales said:

    I was more than happy to uncover this website.
    I wanted to thank you for ones time for this particularly wonderful read!
    ! I definitely loved every bit of it and I have you bookmarked to check
    out new information in your site.

  8. mobile said:

    Nice Posting Keep on update like this

    Samsung Galaxy S7 Edge Smart Phone

  9. Gifts Singapore said:

    Lovely post, keep it up.

  10. travel on a budget said:

    Awesome, Thanks for sharing with us

Leave a Reply

tetris online game